Terms & Conditions

a) Micro SME — Small Budget Ad Campaigns

• All services provided on full advance payment basis.
• Minimum $30 spending required to run an ad campaign.
• If performance is unsatisfactory, remaining dollars can be used for other posts.

b) Standard Package — Large Budget Clients

• Minimum monthly budget of $100 or more required to work with Social Geek.
• Bills must be paid before receiving service.
• Partial payment allowed for larger payments in the $200–$1000+ range (minimum 50% of bill required).
• Outstanding bills must be paid within 24 hours before spent dollars run out.
• Dollar rates may change anytime — our representative will notify you of changes.

c) Optimization Time (Applies to both cases)

• Allow 48–72 hours for optimization after ads start.
• Ads costing $30 cannot be edited or have posts changed before 48 hours.

a) Page, Ad Account & Pixel Ownership

• Facebook page, ad account, and pixel ownership always remains with the customer. Social Geek uses only necessary admin/editor access for campaign management.
• If pixel is set up under Social Geek's Business Manager, it will be transferred to your account upon request.
• Upon service termination or contract end, all access will be properly transferred or revoked within 7 business days of written request.

b) Communication & Support

• Support provided through designated channels (WhatsApp / Phone / CRM Ticket) during office hours 10 AM – 6 PM, excluding Fridays.
• Queries typically answered within 24 business hours; messages outside office hours answered the next business day.

c) Content & Information Responsibility

• Customer bears full responsibility for accuracy of product information, pricing, offers, or claims supplied. Social Geek is not liable for problems arising from incorrect data.

d) VAT, Tax & Digital Commerce Compliance

• Applicable VAT/tax on Social Geek's service charges is borne separately by customer and noted on invoice.
• If selling products, all delivery, return, and Digital Commerce Operation Guidelines (DCOG) compliance is the customer's responsibility. Social Geek is a marketing/advertising provider, not a seller.

e) Payment Receipts

• A money receipt/invoice is provided for each payment.

a) Targeting Limitations

• Only age, gender, and location information shared for targeting.
• Other specialized targeting requests cannot be fulfilled.

b) Ad Reporting & Balance

• Reports collected once daily (morning/evening) while ads run.
• Remaining usable dollars must be used within maximum 60 days.

a) General Principle

For ad management service refunds, the applicable service charge applies per Tier — 20% for Tier 1, 15% for Tier 2 — with no minimum or maximum limits.

b) Refund Calculation

• When stopping ads, the applicable Tier service charge is deducted from remaining dollars (after excluding already spent amounts), with the balance refunded.

c) Special Circumstances

• If ads stop due to Facebook policy violation or account restriction, remaining dollars (minus already spent) receive a refund with applicable service charge deducted.
• No refund requests accepted during the 48–72 hour optimization period after ad launch.

d) Application Process

• Apply for refund within 30 business days from ad start date.
• Must open a refund ticket from our website to receive refund.
• Refund processing takes 2–3 business days after application approval.