How can we help?
Submit a ticket and our team will get back to you within 24 business hours.
Response Time
Within 24 business hours. Office hours: Sun–Thu, 10AM–6PM.
Email Us
[email protected]
Call Us
01898-801531
Chat directly on WhatsApp
Departments
- 🎯 Marketing Support — Ads, campaigns, strategy, result
- ✏️ Content Production — Copy, Design, Video
- 💰 Accounts & Billing — Invoices, payments, refunds
- 📦 General Support — Everything else
- 🤝 Sales Support — New services, packages
Before you open a ticket
How quickly will I hear back?
Support tickets are answered within 24 business hours, Sunday to Thursday, 10AM–6PM. Urgent priority tickets on active ad accounts are triaged first.
Which department should I choose?
Marketing Support covers ad account and campaign questions, Content Production covers design/video requests, Accounts & Billing covers invoices and payments, and Sales Support covers new-client questions. General Support works if nothing else fits.
I'm not a client yet — can I still use this form?
This form is for existing clients. If you're exploring working with Social Geek, book a strategy call from the homepage instead — it routes to the sales team directly.
Can I attach files or screenshots to a ticket?
Yes — screenshots of the issue (an ad account error, a design revision request, an invoice question) speed up the first response significantly.